Privacy Policy

This Privacy Policy explains how Certqube ("we") collects, uses, and protects personal information when you use our certification exam-preparation platform (the "Service").

1. Information we collect

• Account data: name, email, country, and (for institutes) organisation details you provide.
• Usage data: practice attempts, mock results, readiness scores, and study activity, used to power your analytics.
• Enquiries: details you submit through contact or demo-booking forms.
• Technical data: log and device information needed to operate and secure the Service.

2. How we use it

• To provide the Service — accounts, content access, and analytics.
• To send transactional messages such as credentials, access-expiry reminders, and support replies.
• To respond to enquiries and demo requests.
• To secure, maintain, and improve the Service.

3. Multi-tenant separation

Each institute is a separate tenant. Learners and staff only see data within their own institute. Individual (direct) learners are kept separate from institute data.

4. Sharing

We do not sell your personal information. We share it only with service providers who help us run the platform (for example, cloud hosting and email delivery), under appropriate confidentiality obligations, or where required by law.

5. Data retention

We keep personal information for as long as your account is active and as needed to provide the Service, then delete or anonymise it within a reasonable period, subject to legal obligations.

6. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal information. To exercise these, contact us at privacy@certqube.com. If your data is managed by an institute, we may direct your request to that institute as the controller.

7. Security

We use industry-standard measures including encrypted transport, hashed passwords, access controls, and audit logging. No system is perfectly secure, but we work to protect your information and to respond promptly to incidents.

8. Cookies

We use only the cookies necessary to keep you signed in and to operate the Service. We do not use advertising cookies.

9. Children

The Service is intended for adults preparing for professional certifications and is not directed at children under 16.

10. Changes

We may update this Policy from time to time and will notify you of material changes through the Service or by email.

11. Contact

Privacy questions: privacy@certqube.com.

This document is a general template and not legal advice. Please have it reviewed by a qualified professional for your jurisdiction and applicable regulations before relying on it.